e-Governance

Citizen Access to Information (RTI)

AppCoMS 2.0: The Upgraded Second Appeals & Complaints Portal of the Central Information Commission

Digital Governance

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The Central Information Commission has launched AppCoMS 2.0, an upgraded digital portal designed to streamline the filing and management of Second Appeals and Complaints under the RTI Act, 2005. Featuring enhanced security, user accounts, and digital signatures, this platform aims to make the RTI process more efficient and user-friendly.

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<h1><img style="max-width: 100%; height: auto;" src="https://static.vikaspedia.in/mediastorage/filestorage/20260913172510_832a1583-17a9-474a-b183-5e9c206515db_optimized_1500.webp" alt="Uploaded Image"></h1>
<h1>CIC AppCoMS 2.0</h1>
<p>The Upgraded Second Appeals &amp; Complaints Portal of the Central Information Commission</p>
<h2>Introduction</h2>
<p>On 17 August 2026, the Central Information Commission (CIC) launched its upgraded Appeal and Complaint Management System, known as AppCoMS 2.0. The upgraded portal was launched by Shri Raj Kumar Goyal, Chief Information Commissioner. Its stated objective is to strengthen the Commission's digital infrastructure and streamline processing of Second Appeals and Complaints under the Right to Information Act, 2005.</p>
<h2>What is AppCoMS?</h2>
<p>AppCoMS is an online web application portal of the Central Information Commission. It was initially introduced in September 2016 and enables citizens to file Second Appeals and Complaints online while supporting digital case-processing functions such as registration, hearing scheduling, issuance and uploading of decisions and related processes.</p>
<h2>What is New in AppCoMS 2.0?</h2>
<p>The 2026 upgrade introduces enhanced security standards, improved functionality and streamlined workflows. It provides user accounts for applicants, Central Public Information Officers (CPIOs) of public authorities and other stakeholders, linked with email IDs and mobile numbers.</p>
<ul>
<li><strong>Online filing:</strong> Applicants can submit Second Appeals and Complaints through their user accounts.</li>
<li><strong>Case information:</strong> Applicants can view case timelines and access case documents.</li>
<li><strong>Notices and orders:</strong> Hearing notices and decisions/orders can be downloaded.</li>
<li><strong>Digital signatures:</strong> The system provides for Digital Signature Certificates (DSCs) for digitally signing and issuing notices/orders by the Commission.</li>
<li><strong>CPIO access:</strong> CPIOs can access Second Appeal and Complaint details and submit case-related documents through the portal.</li>
</ul>
<h2>Why It Matters for RTI Applicants</h2>
<p>The RTI Act, 2005 provides citizens with a statutory mechanism for obtaining information from public authorities. Where the statutory conditions for a Second Appeal or Complaint before the CIC are met, the upgraded portal provides a digital channel for filing and managing the proceeding. It can reduce dependence on physical paperwork and make case-related information easier to access.</p>
<h2>Important Distinction</h2>
<p>AppCoMS 2.0 is not a new RTI law or a replacement for the statutory appeal framework. It is a technological platform through which the CIC manages Second Appeals and Complaints. The legal rights, requirements and remedies continue to arise from the Right to Information Act, 2005 and applicable rules.</p>
<h2>Transition and Restoration</h2>
<p>The CIC stated that its online services were successfully restored on 17 August 2026 following the portal upgrade. It also stated that decisions issued during the transition period from 1 August onwards and dispatched by post would subsequently be uploaded on the upgraded portal/website.</p>
<hr>
<h2>Filing and Documents</h2>
<p>The CIC's official FAQ states that a Second Appeal or Complaint can be filed electronically with the requisite documents. For a Second Appeal, the CIC lists documents including the RTI application, CPIO reply (if any), First Appeal, First Appellate Authority's order (if any), other relied-upon documents and an index. Applicants should follow the CIC's current filing guidelines for the applicable case.</p>
<h2>Conclusion</h2>
<p>AppCoMS 2.0 represents a significant digital upgrade of the Central Information Commission's existing Appeal and Complaint Management System. Its features&mdash; online filing, user accounts, electronic document submission, case timelines, downloadable notices and orders, and digital signing facilities&mdash; are intended to make management of RTI Second Appeals and Complaints more efficient and user-friendly.</p>
<h2>Official Sources</h2>
<ol>
<li><a href="cic.gov.in" target="_blank" rel="noopener">Central Information Commission</a></li>
<li><a href="dss.cic.gov.in" target="_blank" rel="noopener">CIC Second Appeals &amp; Complaints Portal </a></li>
</ol>