e-Governance

Citizen Services

CPGRAMS – Online Public Grievance Redressal Portal

Guide to the President's Secretariat Helpline

Digital Governance

This section gives the details about CSCs , various useful link and related services.

It provides the Employment News with the ref links.  

This section gives the details about online citizen services and various related  useful link information with a brief introduction.

It provides the information about the accessibility of information under Right to information,reading resources and success stories related to act with the link. 

This section provides information related to women and e-Governance. 

/e-governance/citizen-services/instant-pan-based-on-aadhaar

Provides information about the facility for allotment of Instant PAN for those applicants who possess a valid Aadhaar number. 

/e-governance/citizen-services/mp-cjcms-madhya-pradesh-cooperative-judicial-court-case-management-system

This topic provides information about Madhya Pradesh Cooperative Judicial Court Case Management System. 

/e-governance/citizen-services/mnregs-related-online-complaint-process-null-2

Information related to online Public Grievance redressal mechanism under MGNREG Act-2005 is provided in this section.

/e-governance/citizen-services/sop-for-issuance-of-fastag-to-exempted-category-of-mechanical-vehicles

This topic provides information about Standard Operating Procedure (SOP) for Issuance of FASTag to Exempted Category of Mechanical Vehicles.

/e-governance/citizen-services/submit-rti-complaint-to-cic

It provides the information about the submission process of RTI complaint to center information commission.

/e-governance/citizen-services/how-to-recover-a-lost-or-forgotten-digilocker-account

This page explains the step-by-step process to recover a lost or forgotten DigiLocker account. 

/e-governance/citizen-services/pib-fact-check

Provides information about PIB Fact Check service

/e-governance/citizen-services/ais-for-taxpayer-mobile-app

Provides information about the AIS for Taxpayer Mobile App, launched by Income Tax Department to facilitate taxpayers to view their information as available in the Annual Information Statement (AIS)/Taxpayer Information Summary (TIS).

/e-governance/citizen-services/cpgrams-online-public-grievance-redressal-portal/guide-to-the-presidents-secretariat-helpline

The President's Secretariat Helpline is an online platform that allows Indian citizens to submit grievances, petitions, and suggestions directly to the President's Secretariat. This digital service facilitates transparent communication and status tracking, ensuring public concerns are directed to the appropriate authorities for action.

/e-governance/citizen-services/cpgrams-online-public-grievance-redressal-portal

CPGRAMS (Centralized Public Grievance Redress and Monitoring System) is an online platform that enables citizens to submit grievances related to Central Government Ministries, Departments, and organizations.

/e-governance/citizen-services/apply-online-for-passport

This section covers information about passport application process that could be used as an advisory. 

/e-governance/citizen-services/samadhan-portal

Software Application for Monitoring And Disposal, Handling of Industrial Disputes/Claims/General Complaints

/e-governance/citizen-services/ecare-clearance-portal

Provides information about  eCARe Clearance Portal - e-Clearance for Afterlife Remains 

/e-governance/citizen-services/fastag-for-electronic-toll-collection

This topic provides information about FASTag for Electronic Toll Collection.

/e-governance/citizen-services/national-prisons-information-portal

This topic provides information related to the National Prisons Information Portal. 

/e-governance/citizen-services/apply-online-for-pan-card

It provides the information about application process for PAN Card.

/e-governance/citizen-services/register-your-name-in-electoral-roll

This section covers information related to offline and online registration in Electoral Rolls. 

/e-governance/citizen-services/citizen-services-in-india-types,-delivery-channels,-and-improvements

Overview of Citizen services in India covering types, delivery channels and improvements.

/e-governance/citizen-services/jan-samarth-portal

Provides information about Jan Samarth Portal which provides a common platform for availing loan under certain credit-linked Government schemes.

/e-governance/citizen-services/citizen-financial-cyber-fraud-reporting-and-management-system

Provides information related to national Helpline 155260 and Reporting Platform for preventing financial loss due to cyber fraud.

/e-governance/citizen-services/register-your-complaint-with-bank

This section covers aspect related to banking complaints,submission process (offline or online mode) and Banking Ombudsman services.

/e-governance/citizen-services/president-s-message-request-service

Learn about the President's Message Request Service, including eligibility, application process, required documents, tracking facility, and official guidelines for requesting a Presidential message

/e-governance/citizen-services/register-with-employment-exchange

It provides the information about registration process (both online and offline) at employment exchanges.

/e-governance/citizen-services/financial-and-passport-related-services-by-post-offices

Provides information about Financial and Passport Related Services by Post Offices.

/e-governance/citizen-services/overseas-citizen-of-india

This topic provides information about Overseas Citizen of India. 

/e-governance/citizen-services/useful-toll-free-numbers

This section provides useful toll free numbers under various categories. 

This section gives the details about various Citizen Services

This section gives the details about online legal services initiative and related various useful link information.

This section gives the details about emerging mobile governance in India and various related useful link information with a brief introduction. 

This section covers about Digital Payment.

This section gives the details about National e-Governance  Plan, initiatives, Resources  and various e-Governance initiatives at state level.

This section covers about the Digital India programme. 

/e-governance/online-gaming-authority-of-india-ogai-

This folder contains citizen-centric information about the Online Gaming Authority of India (OGAI), including its legal framework, objectives, powers, functions, regulation of online gaming, grievance redressal mechanism, citizen rights, and official government resources under the Promotion and Regulation of Online Gaming Act, 2025

This section provides information about success stories and best practices in e-Governance. 

/e-governance/india-semiconductor-mission

The India Semiconductor Mission (ISM) aims to build a strong semiconductor and display ecosystem, positioning India as a global hub for electronics manufacturing and design, while serving as the nodal agency for the efficient and seamless implementation of semiconductor and display schemes.

Provides information related to Global indices that track development. 

Role of AI and AI Usage in Day to Day life

<h1><img style="max-width: 100%; height: auto;" src="https://static.vikaspedia.in/mediastorage/filestorage/20260806215114_President-s-Secretariat-Helpline-.webp" alt="Uploaded Image"></h1>
<h1>President's Secretariat Helpline: A Guide for Citizens</h1>
<h2>Introduction</h2>
<p>The President's Secretariat Helpline is an online grievance and petition system that enables citizens to submit grievances, requests, suggestions, and representations to the President of India. It provides a convenient digital platform through which members of the public can communicate matters requiring the attention of the President's Secretariat.</p>
<h2>Objective of the Helpline</h2>
<p>The primary objective of the President's Secretariat Helpline is to facilitate communication between citizens and the President's Secretariat by providing an online mechanism for submitting grievances and requests. Matters received through the portal are examined by the Secretariat and, where appropriate, may be forwarded to the concerned Ministry, Department, State Government, or other competent authority for necessary action.</p>
<h2>Who Can Use the Helpline?</h2>
<p>The service is available to citizens of India and persons wishing to submit petitions, grievances, requests, or suggestions to the President's Secretariat.</p>
<h2>Types of Matters</h2>
<p>Public grievances, petitions and representations, requests concerning public administration, suggestions on matters of public interest, and other communications intended for the President's Secretariat.</p>
<h2>How to Submit a Grievance</h2>
<p>Visit the President's Secretariat Helpline portal, register or log in, complete the online form, upload supporting documents if necessary, submit the application, and save the acknowledgement/reference number.</p>
<h2>Tracking Status</h2>
<p>Applicants can check the status of their grievance or request using the reference number provided after submission.</p>
<h2>Benefits</h2>
<p>Easy online submission, transparent status tracking, direct communication with the President's Secretariat, digital records, and access from anywhere with an internet connection.</p>
<h2>Important Points</h2>
<p>The portal is meant for receiving petitions and grievances. Submission does not guarantee a particular outcome. Depending on the subject, the President's Secretariat may forward the representation to the appropriate authority for examination and action.</p>
<h2>Conclusion</h2>
<p>The President's Secretariat Helpline is an important citizen-centric digital service that enables people to submit grievances, petitions, and suggestions online while promoting accessible communication with public authorities.</p>
<h2>References</h2>
<ol>
<li>President's Secretariat Helpline (Official): <a href="https://helpline.rb.nic.in/" target="_blank" rel="noopener">https://helpline.rb.nic.in/</a></li>
<li>National Government Services Portal: <a href="https://services.india.gov.in/service/detail/presidents-secretariat-helpline-1" target="_blank" rel="noopener">https://services.india.gov.in/service/detail/presidents-secretariat-helpline-1</a></li>
<li>President of India &ndash; Contact Us: <a href="https://www.presidentofindia.gov.in/contact-us" target="_blank" rel="noopener">https://www.presidentofindia.gov.in/contact-us</a></li>
</ol>