About UX4G UX4G project is an initiative under Digital India Programme, Ministry of Electronics and Information Technology (MeitY), Government of India which aims to optimize the user’s journey in availing e-services, facilitating personalized digital experience that are visually appealing, efficient and empower users to access services easily. UX4G stands as a comprehensive design framework with the primary objective of enhancing the User Experience (UX) and user interface (UI) of government applications. This framework is tailored to improve the overall user-friendliness and design of existing digital platforms created by various government agencies. Vision The vision of UX4G entails the creation of a structured framework and Handbook s designed to help government departments in the enhancement of user experiences across all government applications. This vision includes the development of a design system with essential repository components required for application design and development. Moreover, a user experience feedback system will be established to empower departments to assess and receive user feedback for the continuous improvement of their services. Objective The objective of UX4G is to identify areas needing improvement in the user experience of government applications. This will help government departments in building a digital library of pre-made web components that can be used again and again. Additionally, it will offer technical guidance and support in using these web components to enhance the user experience. Principles UX4G adheres to a set of principles that steer and facilitate interactions with various government agencies and users. User Centric Approach: The primary objective is to create government services that are easily accessible, efficient and user-friendly, while considering the needs and experiences of citizens. Collaboration: Effective collaboration with various government departments through open communication which is the key to achieving best results. Innovation: Encouraging experimentation and creativity to continually enhance the user experience. Accountability: Ensuring that all government information and services are accountable and consistently deliver results that meet the expectations of users. Benefits of good UX/UI practices Empower users to access services with ease Minimizing the errors in data entry Enhancement in adoption of e-Services Increasing trust & confidence among users Cost reduction in expenditure or helpdesk services etc Narrowing digital gap UX4G Tools A suite for user research, wireframing, prototyping, and usability testing, enhancing collaboration and user-centered design. Design System: A digital library of ready-to-use components that improve the end user experience and simplify work. It eliminates duplication of effort and saves time for both designers and developers Accessibility Widget: The Accessibility Widget by UX4G has integral features that ensure usability and inclusivity for all individuals. The Accessibility widget integrates numerous features that once implemented, allow all individuals with various abilities to use websites with ease. UX Health Self-Check: This tool will help you calculate the compliance rating of your website based on the answers you provide below. Logos: Logos serve as powerful visual identifiers that enhance recognition and foster user trust. The visual representations that establish credibility. Webpage Templates: Website templates ensure consistency, accessibility, and professionalism, enhancing credibility while allowing customization to align with brand identity and user needs. UX Handbook: UX design handbooks provide principles, rules, and guidelines for designers, developers, and stakeholders, ensuring consistency, quality, and alignment with a brand’s identity when creating digital applications. They serve as a reliable design reference. Audit 360 Beta: Instantly audit your website’s UX, Performance, Accessibility, SEO, and more with our comprehensive Audit Parameters. UX4G Design System v3.0 A unified design ecosystem that enables teams to build accessible, scalable, and user-centric digital experiences with reusable components and design guidance. Powered by AI. It's a ready-to-use library built specifically for government digital platforms, giving designers and developers everything they need to design and build faster, consistently. It includes over 50 production-ready components, design patterns, design tokens, typography, colours, and icons. It's available as an npm package for developers, comes with a Figma Design Kit for designers, and is backed by full documentation and Storybook references for both web and mobile. Built around how government services actually work - From Aadhaar authentication and grievance filing to certificate issuance — UX4G addresses the specific flows and compliance requirements of Indian public services. 50+ components and patterns, built for the depth government work demands - From a six-box OTP input to a three-level grievance escalation tree — every pattern in UX4G was shaped by real workflows inside real government services, then tested with the teams building them. This is not a starter kit. It is a complete system. Compliance is not a checklist. It is built into every component - Teams using UX4G automatically inherit DPDP Act 2023 consent flows, Right to Service Act SLA accountability, GIGW 3.0 accessibility standards, and DARPG grievance guidelines. The legal requirements are already handled — so teams can focus on the service, not the specification. Designed to grow with every team that uses it - UX4G ships with a documented core. What it becomes depends on the teams building on top of it. Custom components, ministry-specific patterns, and service-tested solutions can all feed back into the system. Everything Made by you starts here. It is free to use for Government Departments and their websites. Solutions by UX4G UX Audit - AI-powered automated tool and Comprehensive manual audit Accessibility Widget - It creates intuitive, inclusive digital experiences that are easy to use and accessible to everyone, regardless of ability. Capacity Building - Workshops that train government officials on UI/UX best practices, address challenges, and help improve user-focused design in eGovernance services. Case Studies - Discover how evidence-based research and design thinking lead to measurable improvements in usability, accessibility, and user satisfaction. Government Logos - Access approved government logos and assets on one place for consistent branding and trust. UX Handbook - The UX Handbook consolidates layout, accessibility, content, and component standards to deliver an intutive user experience across services. UX Design Handbook UX Design handbook act as a reference to ensure that design elements are consistently applied and aligned with specific standards and objectives. By offering clear standardized principles, these handbook promote a likable and user-friendly experience that adds consistency and enhances the overall design quality, thus resulting in a more effective and trustworthy application. UX Design Handbook Case Studies of UX4G Source : UX4G Web Portal