TRAI MyCall is a citizen-centric platform that enables telecom consumers to share real-time feedback on their voice-calling experience along with relevant network parameters. The app allows consumers to share their perceived call quality, flag specific issues, and capture their Quality of Experience (QoE) to help improve Quality of Service (QoS). These insights will provide useful input to TSPs for undertaking network optimization thereby enabling improvement in calling experience. With over one billion telecom subscribers in India, voice calling continues to be the most fundamental telecom service and is often the first indicator of network quality experienced by consumers. While network performance is evaluated using technical Quality of Service (QoS) parameters, the Quality of Experience (QoE) perceived by consumers also provides an important perspective on service performance. TRAI MyCall bridges this gap by combining consumer feedback with relevant network information to facilitate a more comprehensive assessment of telecom service quality. Key Features of the app: 1. Call Rating Instant rating of voice calls through a simple 1-5 star feedback system. Automatic post-call feedback prompts for seamless participation Rating of past unrated calls in few steps Reporting of specific issues such as call drops, echo during calls, audio delay, cross connection, voice breaking, one party unable to hear the other, and calls taking too long to connect, which shall be available to respective service provider for corrective action. 2. Rating History and Visualization Rating and feedback history Dashboard to view Rating Summary Interactive maps to visualise network performance 3. Coverage Test Coverage Test feature to assess signal strength View coverage test history 4. Help and Support Multilingual Support FAQs and Videos Share App Feedback How to download the app TRAI MyCall application can be installed on Android devices from Google Play at https://play.google.com/store/apps/details?id=com.trai.mycall