e-Jagriti (earlier E-Daakhil) portal was launched by National Consumer Dispute Redressal Commission (NCDRC) on 7th September, 2020, for online redressal of consumer grievances. The Consumer Protection Act, 2019, which has come into force from 20th July, 2020, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for filing a complaint. Overview of e-Jagriti portal A web application for E-filing of consumer complaints named “https://e-jagriti.gov.in/” has been developed. This digital software for filing consumer complaints has the many features like e-Notice, case document download link & VC hearing link, filing written response by opposite party, fling rejoinder by complainant and alerts via SMS/Email. The e-Jagriti portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints. It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing. To facilitate the rural consumers for e-filing, it has been decided to integrate the Common Service Centres (CSC) with the e-Jagriti portal. As many consumers at Gram Panchayat level may either not have access to electronic modes of communication or unable to use the tools, they may avail the services of CSCs in filing their complaints in the Consumer Commission. Value of Goods or Services Paid as Consideration Amount Upto Rs 50 Lakhs - File at District Commission. Higher than Rs 50 Lakhs - Rs 2 Crore - File at State Commission Higher than Rs 2 Crore - File at National Commission Helpline numbers 011-24305702; 011-24305703; 011-24305728; 011-24305752; 011-24305766 Process for efiling complaint Register - Register to create an account. Profile - Login and create your profile. Complaint - File a complaint. Check case status Check issued judgements Check Cause list Source : Ministry of Consumer Affairs, Food & Public Distribution