Mobile apps for citizens feedback

Consumer App

In order to fast-track consumer grievance redressal process and provide an effective forum for consumers to give their valuable suggestions to the Department on consumer related issues, Ministry of Consumer Affairs, Food & Public Distribution has launched the ‘Consumer App’.

The Consumer App is loaded with various consumer centric features which will benefit both Consumers and the Government. Consumers can sign-up with an OTP (one time password) and create an user ID and password to use the app. Consumers will now be able to lodge complaints / Grievances directly through this app which then will be taken up with companies for quick redressal. Feature to track the lodged grievances is also built in this app. Various important links that will be useful to the consumers are also available in the app.

The knowledge base available in the app is a very useful feature that will help consumers get information pertaining to 42 Sectors including Consumer Durables, Electronic Products, e-commerce, Banking, Insurance, etc. Consumers can use this app in Hindi and English on both Android and iOS platforms.

To download the mobile application for Android and iOS, click here

Mera Aspataal / My Hospital

It is an ICT based Patient Satisfaction System (PSS) for implementation in public and empanelled private hospitals. It is envisaged to empower the patient by seeking his / her views on quality of experience in a public healthcare facility. A multi-channel approach will be used to collect patients’ feedback i.e. web portal, mobile application, Short Message Service (SMS), Interactive Voice Response System (IVRS).

To download the mobile application for Android, click here

Meri Sadak

"Meri Sadak" is a versatile mobile application to empower citizens to give their critical feedback with respect to the pace of work, nature of work and Pradhan Mantri Gram Sadak Yojana (PMGSY) streets to Nodal Departments in the State Governments/National Rural Roads Development Agency (NRRDA). Citizens can take photos of the site and submit along with feedback.

On accommodation of the feedback, the citizen can screen the redressal of his/her input through this application. The particular State Quality Coordinators (SQCs) of the Nodal Department executing PMGSY will respond to the citizen within defined timelines.

The application is available for downloading at https://play.google.com/store/apps/details?id=com.cdac.pmgsy.citizen&hl=en

RAS Mobile app

Rapid Assessment System (RAS) is an initiative of Ministry of Electronics & Information Technology to encourage citizen engagement in governance. It enables Government departments and agencies to capture citizens’ feedback related to e-Governance services. RAS provides a mechanism for generation and management of feedbacks related to e-Gov services offered to and availed by users/ citizens across the country. Also, it facilitates analysing the feedbacks and generating knowledge out of them which in turn, helps in improving the users/ citizens experience in availing public services.

The application is available for downloading at http://ras.gov.in/

Swachh App

The app provides realtime sanitation coverage in rural areas at your finger tips. It enables citizens to do the following.

• Rate one's village on Swachhta
• View the number of household toilets constructed for beneficiaries under Swachh Bharat Mission - Gramin
• View realtime sanitation coverage in percentage
• View number of Open defecation free villages

To download the app, visit http://msbm.gov.in/Public/Home.aspx