Unreserved Ticketing System on Mobile

The Un-Reserved Ticket through Mobile Application (UTS app) was started by the Indian Railways on 27 Dec, 2014 from Mumbai Suburban area. From November 1, 2018, booking of unreserved tickets on all non-suburban sections across all Zonal Railways has been made available using the UTS app to enable seamless booking of unreserved tickets all over Indian Railways. The facility was extended to book unreserved tickets from a distance of up to 20 km for non-suburban sections. Meanwhile, in suburban areas, the distance has been enhanced to 5 km.

This app is available for Android and IOS phones.

Benefits of Mobile Ticketing for customers

• No waiting in ticket queue.
• Paperless and environmental friendly.
• Once a ticket is booked the ticket can be shown to TTE even in offline mode without any internet connection.
• Booking on the run: - Passenger who is in hurry or makes a last minute decision to travel can just reach the station, Scan the QR code displayed at various places at the station. Scan it and book the ticket. This facility is presently available at 1600  stations.
• Fully Cashless: - The customer can use all types of digital payment options i.e. Rail - Wallet, Debit Card, Credit Card, Net Banking, UPI and E Wallets.
• Cheaper: - The customer who uses Rail-Wallet Facility are given 3% bonus on recharge. For example if a passenger recharges his Wallet for  Rs 1000, he gets the recharge value of Rs 1030.

Services offered

Presently the mobile application provides the following services.

1. Booking of Journey ticket, Season ticket and Platform ticket
2. Cancellation of Suburban ticket.
3. Issue/Renew Season ticket.
4. Check R-Wallet balance.
5. Surrender of R-Wallet.
6. User profile management.
7. Booking History.

Booking of Journey ticket, Season ticket and Platform ticket

Paperless ticket

• The passenger can book paperless Journey Ticket, Season Ticket and Platform Ticket through mobile application and ticket will be delivered in the mobile application itself. The passenger can travel without taking hardcopy of the ticket. Whenever Ticket Checking Staff asks for ticket, the passenger will use 'Show Ticket' option in the application.
• The smartphone should be GPS enabled to book paperless ticket.
• The paperless tickets are not allowed for cancellation.
• The journey should commence within one hour after booking paperless ticket.
• Season Ticket can be issued/renewed from mobile application and it will be valid from the next day of booking the ticket. No need of GPS for issue/renewal of Season Ticket.
• Platform Ticket can also be booked from mobile application.
• In case passenger is not able to show the ticket on mobile then it is considered as ticketless travel.

Paper Ticket

• The passenger can book ticket through the mobile application. On booking of ticket, he/she will get Booking ID along with other ticket details. The booking details will also be available in booking history. The booking ID will also be conveyed through an SMS.
• After booking Paper ticket, passenger can go to the journey originating (source) station to take ticket print out from any of the ATVM/Co-TVM there, by entering his/her registered mobile number and booking ID. The journey is valid only with printed ticket.
• The cancellation of Paper Ticket is allowed either at the counter after printing the ticket or through the application before printing the ticket. However, in both the cases, cancellation fee is applicable.
• The journey should commence within one hour after printing paper ticket from ATVM/Co-TVM.

Pre-requisites to avail the utsonmobile app service

• The passenger should have Android /Windows Smartphone.
• The phone should have minimum GPRS connectivity to use the services.
• The passenger has to deposit money in advance in their Railway Wallet (R-Wallet).
• In order to have paperless Journey and Platform tickets, the smart phone should be GPS enabled

Registration process

• Registration can be done through mobile phone app (Android app, Windows app) or website (https://www.utsonmobile.indianrail.gov.in).
• The passenger first will get registered by providing his/her mobile number, name, password, gender and date of birth.
• After successful registration, an SMS will be sent to the user with login-id and password and zero-balance R-Wallet will be created without any additional cost.
• R-WALLET can be recharged either at any of the UTS counter or through recharge option available on the https://www.utsonmobile.indianrail.gov.in website.
• R-Wallet is closed wallet of Indian Railways. Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.The R-Wallet with zero-balance will be created without any additional cost upon successful registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow up to Rs. 10000/-.The maximum stored-value amount in this R-Wallet is Rs.10000. Currently, there is 3% bonus on every R-Wallet recharge (for limited period only).

Source : Indian Railways