E-UPCHAAR

Problem Statement

Due to increase in demand of health care services it is hard to perform documentation manually in the hospitals. Hence, there is a need to use technology to develop Electronic Medical Records (EMRs), to improve treatment of an individual patient as well as utilize data for public health purposes, while ensuring consent, privacy and access to data.

Programme Description

‘e-Upchaar’ implemented by State Health Systems Resource Centre, Haryana across 56 healthcare facilities following objectives:

• Optimal utilization of infrastructure, equipment, facilities, HR, drugs & consumables.
• Transparency and availability of information related to services provided by the facilities.
• Reduction in patient waiting time through efficient queue management.
• Availability of EMR for every registered patient across all 56 facilities in the state.

Programme Outcomes

• Streamlining of patient flow (80 lakhs) through an efficient Token management system and generation of Unique Health ID. Registration time (1 minute), follow up visits (15 sec), billing and cash (2 minutes) and same day availability of diagnostic report. Generation of EMR (70 lakhs) for continuum of care.
• Printed diagnostic reports and leading to savings e.g. due to non-printing of X-ray films in 22 facilities is 13 million (INR).
• Automation of manual processes 102 lab machines and 62 radiology machines integrated with the application till date.
• Integration with ‘Mera Aspataal’ portal.

Scalability

The implementation is planned to be extended to all public healthcare facilities in the state after completing district hospitals and Govt. Medical Colleges.

Source : We Care Coffee Table Book - Good, Replicable and Innovative Practices 2019