Public Agencies and their Responsibilities

Tasks of Municipal Corporation/ULB:
Tasks of Crisis Control Room (CCR)

In managing of urban flooding involvement and coordination of various key public agencies/ departments /Non-Governmental Organization (NGO)/ Resident Welfare Association (RWA) /Religious Institutions/Private organizations is very important. Each agency has its defined role may be at preparedness stage, Early warning stage, Rescue and Relief during flooding stage or at restoration and Rehabilitation stages. A list of key agencies and their roles in different phase of urban flooding management is illustrated below.

Sl.No	Key agencies	Phases involved	Functions
1	District Collectorate (City & Suburban)	Preparedness, Early warning, Response, Relief Restoration Rehabilitation	Co-ordination with EOC, Municipal Corporation, State Govt. Central Govt., State disaster management authority, Monitor Movement of man power and resources and machinery, NDMA, Media and other line departments
2	Municipal Corporation	Preparedness, Early warning, Response Relief Restoration Rehabilitation	Co-ordination with EOC, Municipal Corporation, State Disaster Management authority, State Govt. and other line departments. Mobilization of manpower, machinery and other resources for ESFs.
3	Health Departments	Response Relief Rehabilitation	Medical attention/treatment of injured control on spread of epidemics, distribution of medicines, drugs and other medical aids. Transport of injured to suitable nearest medical institutions through ambulances.
4	Municipal Sanitation Department	Preparedness, Early warning, Response Relief Restoration	Preparation of drainage plans of city, de-silting of drains/nallah/water bodies well before monsoon, arrangement of pump etc. Identification of low lying areas and vulnerable areas for water logging. Removal of dead bodies and animal carcass.
5	Urban Development Authority	Preparedness and Rehabilitation	Preparation of City Master Plans including Disaster Mitigation Plans, integration of City Drainage & Sanitation Plan. Preparation of action plans and route planning for relief and rescue work. Identifying land and areas for storage of relief material. Preparation of temporary and permanent Rehabilitation plans for affected people.
6	Fire Brigade	Response, Relief, Restoration & Rehabilitation	Prevention of fire outbreak. Collapse of structures/buildings, Relief operations
7	Police Commissionerate	Early warning, Response Relief Restoration Rehabilitation	Maintaining law and order during crisis. Helping in rescue and relief operations. Security of effected goods, properties and also relief material.
8	Traffic Police	Response Relief	Management of traffic, ensuring smooth flow of relief and rescue material and team. Ensure smooth traffic flow of vehicles carrying injured and also adequate arrangements for VIPs visiting sites.
9	Civil Defense and Home Guards	Early warning, Response Relief Restoration Rehabilitation	All activities of preparedness, evacuation once alerts /warnings received, Response Relief Restoration Rehabilitation in coordination with EOC, Municipal corporation and line agencies.
10	Indian Meteorological Department	Early warning, Response Relief	Issuing alerts updating weather conditions and forecasts, during disaster on daily/12hourly/6 hourly/2 hourly basis. Setting up Automatic Weather Station (AWS) and Rain gauges network in cities.
11	Public Works Department	Response Relief Restoration Rehabilitation	All activities of preparedness, evacuation once alerts /warnings received, Response Relief Restoration Rehabilitation in coordination with EOC Municipal corporation and line agencies. Repair and restoration of damaged bridges, culverts and roads.
12	Power Supply Department	Response Relief Restoration Rehabilitation	Pre-empt power leakage and electrocution. Take appropriate measure to restore power supply at the earliest. Ensure temporary power arrangements for Temporary Health camps, rescue /relief teams and for rehabilitation shelters.
13	Railways	Response , Relief	Assist in transporting Relief teams, material and assist in evacuation of population and livestock to safe locations Restoration and repairs of damaged railway lines/ tracks.
14	Telecommunicat ion	Early warning Response, Relief	Establishing and ensuring communications during pre and post disaster.
15	Public Transport	Response, Relief	Assist in transporting Relief teams, material and assist in evacuation of population and livestock to safe locations
16	P.H.E Department	Response, Relief Restoration Rehabilitation	Ensuring proper water supply and restoring water supply lines. Supply of water through tankers to affected and rehabilitated. Arrangements of pumps for draining out waterlogged area.
17	Irrigation & Flood control Department	Early Warning phase Response, Relief Restoration Rehabilitation	Monitoring Flood levels of rivers, lakes canals and issuing alerts to EOC and city administration. Dredging of rivers, canals and repair and restoration of embankments of rivers, ponds, canals and other major water bodies.
18	Food and Civil Supplies Department	Relief Restoration Rehabilitation	Ensure adequate supply and distribution of essential food material and fuel to affected people and livestock during evacuation, relief and rehabilitation. Ensure protection of Government Food reserves. Coordination with EOC and City administration and Municipal corporations.
19	NGOs/Others	Response, Relief Restoration Rehabilitation	All activities of evacuation once alerts /warnings received, Response Relief Restoration Rehabilitation in coordination with EOC Municipal corporation and line agencies

The SOP has identified the role of responsibilities of some specific key agencies involved in management and mitigation of floods at city level and is given below:

Tasks of Municipal Corporation/ULB:

Setting up of EOC and CCR in the corporation office and in municipal wards.
Drain flood waters and remove impediments to movement from all roads under its control.
Repair, restore and maintain all roads, storm water drains, etc. along with other infrastructure.
Transport/shift/ evacuate stranded/affected persons and Rescue teams.
Transport injured persons to hospitals/health camps and also dispose of corpse.
Organize temporary shelters with food and water supply.
Issue passes/identification stickers for vehicles and personnel on relief duty.
Coordinate the activities of NGOs and other private entities engaged in relief work.
Coordinate rescue plan with departments like Industries (Chemical accidents), Fire Brigade, Police
(Landslides and collapse), Health Department (Epidemics and Food Poisoning)
Undertake all duties and functions not specifically assigned to any other public agency.
Set up information centre for sharing of information with the media and the public.

Tasks of Crisis Control Room (CCR)

On receiving warning from EOC

Designated officer will take charge of control room operations.
Disseminate warning to Ward Control Room.
Setup temporary shelters for evacuation of displaced.
Relay warning to the public through media (TV, FM Radio, SMS, etc.)

During Flooding

Co-ordinate with Police, Traffic and Fire Brigade for rescue and relief operations.
Co-ordinate with Railways for management and evacuation of stranded population.
Co-ordinate with State Transport authorities for deployment of buses on safe routes.
Facilitate the temporary shelters with food and water supplies
Temporary Repairs to damaged infrastructure

Rescue & Relief Operations

Deploy Search & Rescue teams from the related ESF agencies.
Co-ordinate with Home Guards and identify voluntary agencies for providing emergency water and food, taking the help of Search & Rescue Team wherever necessary.
Co-ordinate evacuation of stranded people to the nearest transitory shelter.
Issue of passes and identification for vehicles and staff on relief duties
Mobilizing and coordinating volunteers along with identification of NGOs for relief/rescue work.
Coordinate procurement and disbursement of relief materials received through government and private channels by NGOs, private donors and other organizations.
Co-ordinate with Health department for deployment of emergency medical relief.

Post Disaster Actions

Co-ordinate with Police and Health authorities for corpse disposal.
Co-ordinate with Sanitation Department for disposal of carcasses and epidemic control.

Source : Urban Flooding : Standard Operating Procedure- Ministry of Urban Development, GoI

Last Modified : 11/16/2023

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