Advisories for Travelers

Airlines Passengers

1. The airlines have arrangement of booking tickets though their own website as well as that of their travel agencies. Compare the net cost of the tickets through various sites of travel agencies and before final booking just check the total cost of the ticket directly at the web-site of Airline. Look into if any special discounts are being offered.
2. Carry your ID card with the e-ticket as the same would be required for identification purposes.
3. Do not carry any item not allowed in the cabin baggage.
4. Please read carefully refund policies in case of cancellation / rescheduling of tickets. Read the weight, sizes of the baggage permissible to be carried as check in baggage and cabin baggage. Airlines are charging extra for the excess baggage.
5. Co-operate with Airline and security personal for security clearance.
6. Provide your contact number while booking the tickets as Airlines are required to intimate the passengers in advance for flight delays/ cancellation etc. No compensation is payable to passengers on account of flight delays and cancellation if the passengers has not provided contact number.
7. Refund on account of cancellation of ticket is required to be done as follows:
• In case of credit card payment, refund shall be made by Airlines within 7 days of cancellation to the account of credit card holder.
• In case of cash transactions, refund shall be made immediately by the airlines office from where the ticket was purchased.
• In case of purchase of ticket through travel agents, the arrangement for refund be left to the passenger and the travel agent.
• Airlines shall necessarily return the PSF collected by them from the passengers on non-utilization/ cancellation of tickets.
• The Airlines shall refund any charges such as congestion change, fuel surcharges etc. along with the refund of the ticket unless these are clubbed with basic fares.
• When being offered tickets for future travel, passengers shall be allowed an option for refund of money instantly.
• In case of lost ticket coupons, the airlines shall take prompt action to refund the ticket amount after verification from their records.
8. The disabled passengers may intimate Airlines in advance preferably at the time of booking tickets any additional facility required during check in and check out, at departure/ arrival lounge, embarking and disembarking.
9. Airlines have been advised to provide the necessary assistance to the persons having disability/ impairment who wish to travel alone without an escort.
10. Wheel chairs are to be provided to the disabled passengers without any extra charge.
11. The airlines do not have obligation to pay compensation in cases where the cancellation and delays have been caused by events of force majeure.
12. The airlines are not liable to pay any compensation in respect of cancellations and delays attributable to Air Traffic Control (ATC), meteorological conditions, security risks or any other causes beyond the control of the airlines.
13. All the airlines are to follow refunded and compensation policies in case of denied boarding, flight delays and flight cancellations. The denied boarding do not cover denial on account of reasons due to health, safety, security or inadequate travel documentation.

Cancellation of Railway Ticket

Normally 3 modes are used for ticket booking and hence there are corresponding modes to cancel the tickets;

The ticket cancellation for reserved tickets booked at PRS Counters until now used to be tedious as one need to visit PRS Counter/Current Counters/ Special Counters at Railway Stations and stand in long queues. This was not only tedious/ inefficient but also causing financial loss to the reserved ticket holder. Now the tickets booked at PRS Counters can also be cancelled online at IRCTC website without formally logging in their site.

Online cancellation of confirmed/RAC/Waitlisted ticket booked at counter.

Now the passengers have the facility of cancelling their train ticket (confirmed/RAC/wait - listed) booked from the Passenger Reservation System (PRS) counters. The options to cancel the ticket are through:

• Online Cancellation using internet/ smart phone through IRCTC website www.irctc.co.in
• 139 (IVR)
• 139 (SMS)

These options could be exercised only if:

• Passenger has provided Mobile Number in the reservation form at the time of ticket booking.
• Ticket is being cancelled in normal condition i.e. not in the condition of late running of the train or cancellation of train
• Passengers will be required to collect the refund of fare amount only at the journey commencing station or nearby satellite PRS location.
• Refund of fare amount shall be collected as per following schedule:

Source : State Consumer Helpline Knowledge Portal