E-Daakhil portal for Consumer grievance redressal

E-Daakhil portal was launched by National Consumer Dispute Redressal Commission (NCDRC) on 7th September, 2020,  for online redressal of consumer grievances. 

The Consumer Protection Act, 2019, which has come into force from 20th July, 2020, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for filing a complaint.

Overview of E-Daakhil portal

A web application for E-filing of consumer complaints named “edaakhil.nic.in” has been developed.

This digital software for filing consumer complaints has the many features like e-Notice, case document download link & VC hearing link, filing written response by opposite party, fling rejoinder by complainant and alerts via SMS/Email.

The e-daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints. It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.

To facilitate the rural consumers for e-filing, it has been decided to integrate the Common Service Centres (CSC) with the e-daakhil portal. As many consumers at Gram Panchayat level may either not have access to electronic modes of communication or unable to use the tools, they may avail the services of CSCs in filing their complaints in the Consumer Commission. 

Video tutorials for users

Step By Step Registration Video (English)

Step By Step New Consumer Complaint Video (English)

First Appeal Filing Video (English)

Revision Petition Filing Video (English)

Step By Step Payment Process (English)

Written Response by Opposite Party Video (English)

Rejoinder by Complainant (English)

Source : Ministry of Consumer Affairs, Food & Public Distribution